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Frequently Asked Questions
1. What products do you offer?
We focus on four main product categories:
Instruments & Meters
Surveying & Mapping Tools
Power Tools
Welding Tools
All products are independently designed and developed under our proprietary brand.
2. Do you offer OEM or ODM services?
Yes, we provide both OEM and ODM services. We can customize products based on your brand, packaging, and specific requirements.
3. Which countries do you ship to?
We ship globally, with a primary focus on Europe, North America, and Japan.
If your country is not listed at checkout, please contact us directly.
4. What is your average delivery time?
For in-stock products, we usually ship within 3–5 business days.
For bulk or customized orders, delivery time depends on the order details and will be confirmed individually.
5. What payment methods do you accept?
We accept various payment methods, including:
PayPal
Credit Cards (Visa, MasterCard, etc.)
Bank Transfer (for bulk/OEM orders)
6. How can I track my order?
Once your order is shipped, we’ll email you a tracking number.
You can use this number to track your package on the carrier’s official website.
7. What if I receive a damaged or defective product?
Please contact us within 7 days of receiving the product and provide clear photos and a description of the issue.
We’ll arrange a replacement or refund depending on the situation.
8. Do your products come with a warranty?
Yes, most of our products come with a 12-month warranty.
For detailed warranty information, please refer to the product page or contact us directly.
9. How can I contact customer service?
You can reach us through:
support@hammer-tech.com
Available on our website
Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)