At Hanmatek, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority, and we offer the following warranty and support:
30-Day Return & Refund Guarantee
If for any reason you're not fully satisfied with your purchase, we offer a 30-day return and refund guarantee. Please refer to our Refund Policy for more details.
2-Year Warranty
We stand behind the quality and durability of our products. Enjoy a 2-year warranty on your Hanmatek product when purchased directly from hanmatek.com. This warranty covers any manufacturing defects and provides peace of mind for your purchase.
Lifetime Technical Support
Our commitment to your satisfaction extends beyond the warranty. Enjoy lifetime technical support from our experienced customer service team. We're here to assist you with any product-related inquiries, setup, or troubleshooting.
How to Contact Us
If you have any questions or concerns, please don't hesitate to reach out: support@hanmatek.com
24 hours to ensure your queries are addressed promptly.
Thank you for choosing Hanmatek®. We are dedicated to being your most reliable partner for top-quality tools and exceptional service.
Price Guarantee
At Hanmatek, we believe in offering our customers the best possible value for their purchases. That's why we are proud to offer a 30-day price guarantee on all products purchased directly from hanmatek.com. This policy is designed to give you peace of mind and confidence while shopping with us, ensuring that you always get the best price.
What is the 30-Day Price Guarantee?
Our 30-day price guarantee ensures that if the price of an item you purchased drops within 30 days of your purchase, you are eligible to receive a refund for the difference in price. Please note that this applies to prices listed in USD. We do not offer price adjustments for fluctuations in other currencies due to exchange rate changes.
Eligibility Criteria
Applies only to products purchased on hanmatek.com. Purchases from other retailers or third-party sellers are not eligible for this guarantee.
Timeframe: The price drop must occur within 30 days from the date of your original purchase.
Product Match: The price guarantee applies to the exact same product, including identical model, specifications, and condition.
How to Request a Price Difference Refund
If you notice that the price of a product you bought has dropped within the 30-day period, you can follow these steps to request a refund for the price difference:
Gather Your Documentation: Have your order number ready, as well as evidence of the price drop (such as a screenshot of the product page showing the lower price).
Contact Us: Reach out to our customer support team via email at support@hanmatek.com. Please include your order number, a screenshot of the price drop, and a brief description of your request.
Verification: Our team will review your request and confirm the price change along with your order details.
Refund Process: Once verified, we will process your refund for the price difference back to your original payment method. Refunds typically take 1-3 business days to be reflected.
Why Shop with Hanmatek?
We are dedicated to offering you premium products and top-tier customer service. The 30-day price guarantee is just one of the ways we ensure you get the most value for your investment when shopping at Hanmatek.
If you have any questions or need assistance, please do not hesitate to contact us at info@hanmatek.com. We're here to help!
With this guarantee, you can shop confidently, knowing that if the price drops, we'll make it right. Thank you for choosing Hanmatek!
