Free Returns Guarantee
📦 Order & Shipping Support
Order Tracking: Once your order is shipped, you’ll receive a tracking number via email. You can also log into your account to view the status.
Shipping Time: Orders are typically processed within 3–5 business days. Delivery time depends on your location and chosen shipping method.
Missing or Delayed Orders: If your order hasn’t arrived within the estimated timeframe, please contact us for assistance.
🛠️ Product & Technical Support
Manuals & Guides: User manuals and datasheets are available for download on each product page.
Technical Issues: If you encounter problems with a product, contact us with your order number, product name, and issue details.
Warranty Service: Most products come with a 12-month warranty. We provide replacement or repair services depending on the issue.
🔄 Returns & Refunds
Return Policy: If you're not satisfied with your purchase, you may request a return within 30 days of receipt (terms apply).
Damaged/Defective Items: Report within 7 days of delivery with photos. We'll provide a solution promptly.
Refunds: Processed once the returned product is received and inspected.
🧾 OEM & Bulk Orders Support
Interested in OEM customization or large quantity orders? Please email us directly with your requirements and our sales team will get in touch within 24 hours.
📞 Contact Us
Email: support@hammer-tech.com
Phone: +86-XXX-XXXX-XXXX (for business inquiries)
Contact Form: [Click here] to submit a support ticket
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
We aim to respond to all inquiries within 24 hours (business days). Your satisfaction is our top priority.